Elevator Pitch
"Your health deserves a hype squad! 🎉💪"
Tired of Googling symptoms at 2 AM? 😵💫 With Even, you get unlimited 24/7 doctor consultations, wellness coaching, and a health plan that actually has your back—all starting at just ₹300/month!
💙 No more waiting rooms
💙 No more hidden costs
💙 Just real care, real fast!
Life is Evenly balanced with Even Healthcare Because good health shouldn’t be a luxury—it should be a lifestyle. 🌟
👉 Ready to upgrade your healthcare game? Join #TeamEven today! 🚀
#HealthWithoutHassles #EvenBetterCare #NoMoreDrGoogle
https://www.youtube.com/watch?v=28d6-ShJFQk
Even is a healthcare provider that offers 24/7, unlimited consultations with in-house clinical and wellness team to offer episodic care, lifestyle care and managed care to keep members healthy and out of hospitals. Members can access these services online (pan-India) or by visiting Even Clinics in Bengaluru.
💡Providing premium healthcare at affordable pricing and Best in class Service.
The core value proposition of Even.in is around providing a seamless and user-centric digital Healthcare experience. Here are the key elements of this value proposition:
This is to understand the behaviour & characteristics of ideal customers of Even Healthcare, why they decide to sign up and what values them most. By understanding this we can define our acquisition strategies.
ICP 1 | ICP 2 | |
---|---|---|
Age | 24 - 32 | 32 - 40 |
Gender | Male | Both |
Marital Status | Single | Married |
Location | T6 | T6 |
Occupation | Working Professionals | |
Pain points | Wanted to start Insurance plan early to avoid premium and take care of there parents | Concerned about life and Term insurance after having Kids/Planning, Wanted to secure family(Kinds/Spouse/Parents) and reduce the burden from Medical Bills. |
Solution | Plan starts As low as ₹400/month | Up to ₹1 Cr group health insurance cover per family |
Where do you spend online ? | Food & Drinks, Shopping, Travelling, subscriptions , gym membership | Investments, travel, health check ups, medicine, food and drinks, shopping |
What features do you value the most when using Even? | Instant payment Approval / Make Payment using even payment platform for all OPD’s | No Waiting period for any emergency related services |
Did you sign up first time you came across it ? | No | No |
What made you signup ? | To understand the services and how its different from Comp | Features and ease of using at convenience |
Which are the features/services you wanted to improve? | Customer Support and need to Expand across all T1 cities | Post Sales Services, Reduction of Premium, need to Expand across all T1 cities and Increase claim % ratio |
Do you use any competitors? | Go Digit, Acko | SBI, LIC, ICICI, HDFC, MAX |
Even operates as a Aggregator between Insurance service provider - End Consumer and Hospital segment of the Healthcare market, focusing on tailored costumer service in Tire 1(T6) market. This market has a potential TAM of 6.37million, SAM of 4.1million and SOM 1.8million customers with AOV of 1Cr*
Lets look at in-depth competitor analysis-
Go Digit | Acko | |
---|---|---|
What is the core problem being solved by them? | One stop solution for all Insurance | |
What are the products/features/services being offered? | Car, Bike, Health, Commercial, Travel and Home | Car, Bike, Health, Travel and Life |
Who are the users? | Young and Working Professionals | Working Professionals and Early stage Entrepreneur’s |
GTM Strategy | Easy of claiming and tracking of all your Insurance Approvals | |
Pricing Model | ||
Brand Positioning | Positioned as a Smartphone-enabled self-inspection processes service provider with trusted 5Cr+ customer. | Positioned as a User-friendly Digital Insurance provider with Minimal waiting period to claim and trusted 8Cr+ customer |
UX Evaluation | ||
Learnings | Integration of ABHA ID creation process |
Assess Market Potential
Criteria | Share | Count | Reasoning | Source |
---|---|---|---|---|
Total Population | 100% | ~ 98,000,000 | ||
Potential Reach(18+yrs) - TAM | 65% | ~ 63,700,000 | ||
Internet Penetration - SAM | 65% | ~ 41,405,000 | Percentage of population having internet connection (necessary for digital banking) | |
Potential Customer - SOM | 45% | ~18,632,250 | Population above 24+ yrs of age and who would be started earning | |
ARPU | $6,097 | ~ | Depend on frequency of transaction and type of value added service. |
Total Addressable Market (TAM): This is the total revenue opportunity available if Even Healthcare captured 100% of the market. It would be based on
-> The total number of banking customers in India.
-> Average revenue per user (ARPU) for banking services.
TAM = No of banking clients * ARPU
= 18,632,250 * $ 6,097
= $113,611,280,488 ~ $11.36 billion
Serviceable Addressable Market (SAM): This represent the portion of TAM which can be addressable based on different product features and services. Given that Even.in is targeting tech-savvy urban millennials and Working Professional users who prefer convenience and personal insights , we will assume 65% Metro in Tier 1 users are addressable based on Even Insurance model
SAM = TAM * % of serviceable market
= $113,611,280,488 * 65%
= ~ $7.38 billion
Serviceable Obtainable Market (SOM): This is portion of SAM that Even.in can realistically capture. Given the strong competition in market from different kinds of banks and market penetration strategies, we will assume that Even can obtain 45% of the market .
SOM = SAM * % of obtainable market
= $7.38 billion * 45%
= ~ $3.3 billion
If your product is in early scaling stage
Even is in early scaling phase because it has achieved PMF, evidenced by a growing user base and positive customer feedback on its digital healthcare services. It is trying to enhance its product offerings to improve user experience and rapidly expand the user base which is a key characteristic of the early scaling phase.
Channel Name | Cost | Flexibility | Effort | Lead Time( Speed) | Scale |
---|---|---|---|---|---|
Organic | Low | Medium | Medium | Low | Medium |
Paid Ads ✅ | High | High | Medium | High | High |
Referral Program ✅ | Medium | High | Medium | Medium | High |
Product Integration ✅ | Medium | Low | High | Medium | High |
Content Loops | Low | Medium | High | Low | Medium |
💡We will be focusing on 3 key acquisition channels : Referral Program, Paid Ads and Product Integration for enhancing user base for Even.
Detailing Paid Advertising
Paid ads are an effective acquisition strategy for Even.in because they enable targeted outreach to specific demographics, ensuring the brand reaches potential users who are most likely to engage. With immediate visibility, measurable results, and scalable campaigns, paid advertising can quickly boost brand awareness and user acquisition.
Metric | Description | Even ( Hypothetical) |
---|---|---|
CAC | Customer Acquisition Cost | ₹62,762 |
ARPU | Average revenue per user/month | ₹4,00,000 |
Margin | Gross Margin | 8% |
Retention | Customer Lifetime( months) | 1 |
LTV | Lifetime Value = ARPU Margin Retention) | ₹4,00,000 |
CAC: LTV | CAL to LTV ratio | 1:6.37 |
💡Note : Considering CAC: LTV > 6.37, If the above assumption is delivered by 50%, the campaigns will generate 3x of the total spends hence going ahead with paid channel for acquisition
Paid Advertising Channel | Effort | Cost | Flexibility | Lead Time | Scale | Budget Allocation |
---|---|---|---|---|---|---|
Google Pull(Search Ads) ✅ | High | High | High | Low | High | 30% |
Google Push (Display/Youtube/Pmax) ✅ | Medium | Medium | High | Medium | High | 20% |
Meta Ads ✅ | Medium | Medium | High | Low | High | 30% |
Programatic Ads ✅ | Medium | Medium | High | Medium | High | 20% |
Base on channel selection framework above, we will focus on google search ads, Facebook ads and Instagram.
Communication: Two sets of communication based on the websites is being promoted
Detailing Product integrations:
Even can leverage product integration as a key acquisition channel. By educating the Product USP’s and its benefits, Enhancing the product visibility to the right set of audience at the right time and this will help in Improving/Increase the Valid Enquiries. Strategic partnerships will boost visibility and attract new users, while insights gained from these integrations will allow for more effective, targeted marketing strategies.
Product your ICP most interacts with | Frequency of these interactions | Importance of these interactions | Can your product add value to these interactions | Potential to get customers/ new use cases |
---|---|---|---|---|
1MG | High | Medium | Low | Low |
Practo ✅ | High | High | Medium | High |
Pharmeasy | Medium | Medium | Low | Low |
The Whole Truth ✅ | Medium | Medium | Medium | High |
Apollo 24/7 ✅ | High | Medium | High | High |
Pyng | Low | Medium | Medium | Low |
💡Let’s understand the Integrating Even Banner in the payment gateway at Practo and its importance with below case studies:
Product Integration 1 Let’s understand the Integrating Even Banner at the Practo’s payment gateway and its importance with below case studies:
Situation 1: Patient is not keeping well and wanted to book an appointment with Doctor(PT needs to make a payment before consulting).
Situation 2: Same patient is not full recovered and wanted for second consultant, Again he/she need to make a payment.
Situation 3: Same Patient family member need to go through minor surgery, Need to make the payment again for Surgery and Medical Bill’s.
All Pain point for all the above three case studies can be managed with a single Group Health Insurance plan
Product Integration 2: Lets Analyse the Integration of Even banner in Apollo’s Payment gateway:
Unlike Tata 1MG, Apollo doesn’t have its own Insurance division, Integrating it would be a win-win for both the parties. Even can establish its Product and its features to the right set of audience, As most of the patient’s make payment for Medicine, Consultation, Operation and all these features are covered under one single group plan. Apollo can increase the foot falls with higher bill value.
Currently the Rewards are shared as Amazon coupon, Instead we give the same value as Even Cash/Points, This helps customer can use it to pay there next instalments without fail
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